Community Guidelines

The Spirit

Servd is a place where people share what they're eating, where they're eating, and what tastes great. Our goal is a community where being curious about food is celebrated and where every member feels welcome at the table.

These guidelines describe what we expect, what crosses the line, and how we enforce.

What We Encourage

• Honest, specific, and kind reviews of dishes and restaurants.
• Beautiful + truthful photos of food you actually ate.
• Useful flavor reactions, dish recommendations, and group decisions for friends.
• Curiosity across cuisines, regions, and traditions you might not be familiar with.
• Crediting the chefs, owners, and traditions behind the dishes you love.

What We Don't Allow

The following content and behavior is prohibited on Servd. Posts violating these rules may be removed and accounts may be warned, suspended, or terminated.

• Hate speech, slurs, or content that demeans people based on race, ethnicity, national origin, religion, gender identity, sexual orientation, disability, age, or other protected characteristics.
• Harassment, threats, stalking, doxxing, or coordinated attacks on individuals.
• Sexually explicit content, gratuitous violence, or content that exploits or endangers minors.
• Impersonation of any person, restaurant, brand, or public figure.
• False or misleading reviews — including reviews of places you haven't actually visited, paid reviews you haven't disclosed, or reviews intended to harm a competitor.
• Posts depicting food you didn't actually eat (stock photos, AI-generated images presented as real meals, or photos lifted from other people's posts).
• Spam, scams, pyramid schemes, multi-level marketing pitches, or unauthorized promotion.
• Content that promotes illegal activity, including the sale of controlled substances or unlicensed food businesses.
• Sharing other users' personal information (addresses, phone numbers, etc.) without their consent.
• Attempts to circumvent our rate limits, scraping protections, or other technical safeguards.

Restaurants, Reviews, and Ratings

Reviews + dish ratings are a core part of how the community helps each other choose where to eat. Some specific rules:

• Only review places you've actually been. Self-promotion (rating your own restaurant) and competitor sabotage (rating to harm a rival) are removable offenses.
• Be specific about what was good or bad. "Bad service" is less useful than "the kitchen was 45 min behind on a Tuesday at 7."
• Distinguish opinion from fact. "I didn't like the texture" is fair; "this restaurant gave me food poisoning" is a serious claim that should only be posted if true (and reported to your local health authority).
• Owners + staff: do not pose as anonymous diners. Identifying yourself when responding to a review is fine and welcomed.

Generated Content

Some of what you see in Servd — restaurant briefs, dish recommendations — is generated by software rather than written by a person, and it is clearly attributed in the UI ("BY CONCIERGE"). Do not present machine-generated text as your own original review, and do not mass-generate reviews or comments designed to look human.

Reporting and Blocking

A report action sits on the actions menu of a profile, a direct-message conversation, a voice memo, and comments on a live broadcast. Report menus on the remaining surfaces are still rolling out, so for anything else — a plate post, or a comment on one — open the poster's profile from their name on the content and report the account, or email support@aspirecorellc.com describing what you saw. Every piece of content in Servd is reachable one of those two ways. Reports are reviewed by our team within 48 hours. You can also block another user at any time from their profile — blocked users can no longer see your posts, send you friend requests, or invite you to TONIGHT sessions.

Repeat offenders or severe single violations result in account suspension or permanent removal. We do not pre-moderate every post; we rely on community reporting + automated systems to surface problems.

Account Actions

Depending on the severity and history of a violation, we may take any of the following actions:

• Remove the offending content.
• Issue a warning notice to the account.
• Temporarily suspend the account from posting.
• Permanently terminate the account and ban the user.
• In cases of immediate harm or illegal activity, we may report to law enforcement.

Appeals

If your content was removed or your account was actioned and you believe it was a mistake, you may appeal by emailing support@aspirecorellc.com from the email address associated with your account. Include your handle, the action taken, and any context that helps us reconsider. Appeals are reviewed by a human within 10 business days.

Restaurant + Brand Owners

If you operate a restaurant featured in the Service:

• You are welcome to respond to a review from your own account, and to say plainly that you work there — see "Owners + staff" above. Servd does not currently offer business accounts, so there is no verified owner badge or official owner reply; do not claim one, and do not engage in personal arguments with reviewers.
• You may not retaliate against reviewers (e.g., contacting them outside the Service to pressure a review change). We treat retaliation as a serious violation.
• If a review is factually false (claims something that did not happen, names you in connection with an event that did not occur), report it via the contact below. We investigate and remove material that violates these guidelines.

Contact

Report content via the in-app actions menu (fastest). For policy questions or appeals, email support@aspirecorellc.com.

AspireCore LLC